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   1.Order Processing  

   Regular Orders: In-stock products are generally processed for dispatch within 4–5 business days after successful payment confirmation. 

Pre-Orders: Pre-orders are subject to the estimated availability or fulfilment timeline communicated on the product page or at the time of placing the pre-order. Customers will be notified when their product is approaching availability and the balance payment becomes due. Dispatch will take place only after the required balance payment has been received.

Orders placed or payments received on weekends or public holidays may be processed on the next business day.

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  2.Shipping Coverage

    Botloka currently ships products to serviceable locations within India. Shipping availability may vary depending on the delivery address and the serviceability of the logistics partner.

Shipping time is dependent on our logistics partners. We strive to deliver the order as efficiently as possible. 

If Botloka is unable to deliver a paid order to the provided delivery address, the customer will be contacted to determine an appropriate resolution, including an alternative serviceable address where feasible or a refund where the order cannot be fulfilled.

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  3. Shipping Charges 

      Applicable shipping charges, if any, will be displayed during checkout before the customer confirms payment.

Free shipping is currently provided for eligible orders to serviceable locations within India.

Botloka reserves the right to change shipping charges or free-shipping eligibility in the future. Any applicable charges will be clearly displayed before payment confirmation.

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  4.Order Confirmation and Tracking

      After successfully placing an order, customers will receive an order confirmation through their registered contact information. Once the order has been dispatched and tracking information is available, customers may receive:

• Shipment confirmation

• Courier or logistics partner details

• Tracking information

• Estimated delivery information, where available

Customers are responsible for providing accurate contact information to ensure that order and delivery communications can be received.

 

   5.Delivery Delays

          Delivery delays may occur due to circumstances beyond Botloka's reasonable control, including:

• Adverse weather conditions

• Natural disasters

• Transportation disruptions

• Public holidays

• Government restrictions

• Strikes or other logistical disruptions

• Logistics partner delays

• Remote or difficult-to-service locations

• Incorrect or incomplete delivery information

• Unforeseen operational circumstances

Botloka will make reasonable efforts to assist customers in resolving delivery-related issues but cannot guarantee delivery within the estimated timeline when delays arise from circumstances beyond our reasonable control.
 

  6.Incorrect Shipping Information

        Customers are responsible for providing accurate and complete delivery information during checkout.

This includes:

• Recipient name

• Complete delivery address

• PIN code

• Mobile number

• Other information required for successful delivery

Botloka shall not be responsible for delivery failures, delays, or returns resulting from incorrect or incomplete information provided by the customer.

If an order needs to be re-dispatched because of incorrect or incomplete information provided by the customer, additional shipping or re-delivery charges may apply.

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  7.Damaged Packages

      Customers are advised to inspect the package at the time of delivery, where reasonably possible.

If the outer packaging appears significantly damaged, opened, or tampered with, customers should:

1. Photograph or record the condition of the package before opening it, where possible.

2. Report the issue to Botloka within 48 hours of delivery.

3. Provide photographs or videos showing the condition of the package and product, if requested.

4. Retain the original packaging, labels, and shipping materials until the matter has been resolved.

If the product itself is found to be damaged after opening the package, customers should contact Botloka Support and provide the requested details and evidence.

Damage claims will be reviewed in accordance with Botloka's applicable Warranty, Return, Refund, and/or Replacement Policies.

 

  8.Failed Delivery Attempts

    Customers are responsible for being available to receive their orders or for providing appropriate delivery instructions where supported by the logistics partner.

If delivery cannot be completed after repeated attempts because of circumstances attributable to the customer, including an incorrect address, unavailable recipient, or refusal to accept the shipment, the logistics partner may return the order to Botloka.

If an order is returned because of circumstances attributable to the customer, additional shipping or re-dispatch charges may apply.

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  9.Lost Shipments

       If a shipment is confirmed as lost in transit by the logistics partner, Botloka will work with the logistics partner to investigate the shipment.

After completing the necessary verification, Botloka may, as applicable:

• Arrange a replacement shipment; or

• Process an eligible refund.

The resolution will depend on the circumstances of the shipment, product availability, payment status, and applicable Botloka policies.

Customers should contact Botloka Support if tracking information indicates that a shipment has been delayed for an unusually long period or appears to have been lost.

 

  10.Contact Information

        For shipping-related inquiries, customers may contact Botloka Pvt Ltd through our official customer support channels.

Contact Botloka Support:

Phone No : 9986031017

Email : support@botloka.com

Website : www.botloka.com

Customer Support Hours: Monday to Saturday (10 AM – 6 PM IST).