Privacy Policy

Last Updated : Aug 2026

Botloka Pvt. Ltd. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, purchase our products, or use our services. This Privacy Policy also explains the choices and rights available to you regarding your personal information. 

By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires your consent for a particular processing activity, we will obtain that consent in the manner required by law. 

 

1. Information We Collect

Depending on how you interact with Botloka, we may collect the following categories of personal information. 

• Identity and Contact information : Full name, Email address, and Mobile number.

• Billing and Shipping Information : Billing address, Shipping/delivery address, Recipient name and Contact number.

• Order and Transaction information : Products ordered, Order number, Order date, Purchase value, Payment status, Order and delivery status, Invoice information and Refund or cancellation information.

• Warranty and After-Sales Service Information : Product serial number, Purchase date, Invoice or order information, Warranty information, Service or repair request details, Photographs, videos, or other information that you voluntarily provide to help us diagnose or resolve a service issue.

• Communication information: Details you provide when contacting our customer support, including chat, email, or phone conversations.

We collect only the information that is reasonably necessary for the relevant purpose. 

 

2. How We Use Your Information

We use your information for the following purposes:

• To process, confirm, and deliver your orders.

• To process payments through authorized payment service providers

• To provide customer support and respond to your queries or complaints.

• To send order confirmations, shipping updates, and service notifications.

• To manage warranty claims, returns, replacements and refunds.

• To detect, investigate, and prevent fraud or unauthorized transactions.

• To analyze website usage and improve our products, services, and user experience.

• To send promotional offers, discounts, and marketing communications, only where permitted by law or with your consent.

• To comply with our legal and regulatory obligations.

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by applicable law or where appropriate consent has been obtained. 

 

3. Information Sharing and Disclosure

We do not sell or rent your personal information to any third party.

We may share your information with the following categories of recipients, strictly for the purposes described in this policy. These may include : 

• Delivery and Logistics Partners : We may provide necessary information such as your name, delivery address, and contact number to courier and logistics partners to deliver your order. 

• Payment Service Providers : Payments may be processed through authorized payment service providers and payment gateways. These providers may process payment-related information in accordance with their own privacy policies and applicable security requirements. 

• IT, Hosting, and Technology Service Providers : We may use third-party providers for services such as website hosting, infrastructure, database management, security, email, communications, analytics, and technical support. 

• Government Authorities and Legal Requirements : We may disclose personal information where required or permitted by applicable law, regulation, legal process, court order, or lawful request from a government or regulatory authority.

• Our website and products are intended for purchase and use by adults. We do not knowingly collect personal information directly from children for the purpose of selling our products. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, security, performance, and user experience.

Cookies may be used to:

• Maintain necessary website functionality

• Remember user preferences

• Maintain login or session information, where applicable

• Understand how visitors use our website

• Measure website performance

• Identify technical problems

• Measure the effectiveness of marketing activities, where applicable

Some cookies may be necessary for the website to function properly, while others may be used for analytics or optional purposes.

You may manage or disable cookies through your browser settings. Depending on the cookies disabled, certain website features or functionality may not work properly.

Where required by applicable law, we will provide appropriate notice and obtain consent for non-essential cookies or similar technologies.

 

5. Payment Security

All online payments are processed through secure, PCI-DSS compliant payment gateways, including Razorpay. Botloka does not collect or store your debit or credit card details, CVV, UPI PIN, net banking credentials, or other sensitive payment information. All payment information is processed securely by our authorized payment partners.

Botloka may receive limited transaction-related information, such as payment status, transaction reference, payment method, or other information necessary to confirm and reconcile your payment. 

 

6. Data Security

We take reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

These measures may include:

• Access controls

• Restricted access to personal information

• Secure data storage practices

• Use of trusted service providers

• Reasonable security measures for our website and systems

• Internal procedures for handling personal information

However, no method of electronic transmission, storage, or processing can be guaranteed to be completely secure.

Although we take reasonable precautions to protect your information, we cannot guarantee absolute security of information transmitted over the internet.

 

7. Data Retention

We retain your personal information only for as long as reasonably necessary to:

• Fulfill the purposes for which it was collected, such as processing orders and providing support.

• Comply with applicable legal, tax, or accounting requirements.

• Resolve disputes and enforce our agreements.

Once your information is no longer required for these purposes, we take reasonable steps to securely delete, anonymize, or archive it in accordance with applicable law.

 

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.

• Correct or update inaccurate or incomplete information.

• Delete your personal information, subject to any legal or contractual obligations that may require us to retain certain data.

• Withdraw consent for promotional or marketing communications at any time.

• Raise a grievance regarding how your personal information has been collected, used, or shared.

To exercise any of these rights, please contact us using the details provided in Section 10. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our products and services

• Our data-processing practices

• Technology

• Applicable laws and regulations

• Business operations or requirements

When we make changes, we will publish the updated Privacy Policy on our website and revise the "Last Updated" date at the beginning of this document.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

Where required by applicable law, we will provide additional notice or obtain consent for material changes.

 

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Email : support@botloka.com

Website : www.botloka.com

Phone No : +919986031017

Customer Support Hours: Monday to Saturday (10 AM – 6 PM IST)